Testimonials

We pride ourselves on providing an outstanding building experience for our customers. 
That's why we're honoured to be awarded with HIA Excellence in Service Award for the second time running.

Hear what our customers have to say...

"I wanted to take this opportunity to thank you for all your help during the maintenance works that were completed a few months ago. I'm glad I decided to build with Dale Alcock Homes, I doubt had I built with anyone else I would have had the same after sales care. That was one of the main reasons I chose DAH. It was always a dream of mine to build with DAH and although it was an investment we always planned to live there one day.

I understand dealing with myself; my tenant and the property managers would have been difficult and frustrating at times. It was really frustrating for us too. Not many days occurred without the tenant making complaint after complaint.

Once again thank you to you and the team of tradespeople who fixed up the home under the difficult circumstances of a tenant still living in the home.'
- Paul

 

"This was our first building experience, we have been extremely happy with Dale Alcock Homes right from the beginning. Everyone who has helped us has been fantastic and nothing is too much trouble, don't have a bad word to say about any of the staffs professionalism, advice or friendliness. We are so happy with our house and we can't wait to move in. Thank you to everyone at Dale Alcock who had a hand in helping us get to this point."
- Tameka

 

"The workmanship is brilliant! Very high quality. Melissa the client Liaison has been very helpful through the the process. There's always a constant stream of communication during the process. Very impressed! Highly recommended builder!!! The process was seamless and it was very stress free. Customer service and support was brilliant. It was a great experience!" 
- Kenneth

 

"Dale Alcock was a pleasure to build with. Everyone I delt with was a pleasure and met my expectations. The process and communication was fantastic, the final product on site was excellent. This is a investment home and it has been value for money as the house has required very minor maintenance touch ups through the maintenance period so it has been hassle free for the tenants. 

Thank you Dales look forward to the next one!"
- Gavin

 

"This was our first time building and we are glad we went with Dale Alcock. You pay slightly more, but the service level, the finishing, the standard inclusion were of high quality. We have had no problems from start to finish and our client liaison officer Mel Murty was very responsive.

We will definitely go with Dale if we are building again."
- Rudy

 

"We had never built a house before and were quite nervous as we had heard a lot of horror stories. We signed up with Dale Alcock mid 2015. Our slab went down in November (we were delayed due to issues with our broker) and we moved into our house in June. We were so impressed from start to finish with Dale's. Each stage of the house was completed on time and to a high standard. We had a fantastic sales manager, client liaisons and site manager who kept us updated at all times. We didn't even feel like we were building at times as there was no stress whatsoever. I couldn't recommend this company more."
- Jo & Ryan

 

 

"We chose to build we Dale Alcock because they had the home design we were looking for, to suit our large corner block. The sales team (Andy & Liz) put a lot of effort in upfront in working with us to tweak the design with changes we wanted. They were knowledgeable, with years of building and construction experience, and they were able to offer meaningful advice. Overall we are happy with the build outcomes and comfortable with the level of ongoing support, should any issues arise."
- Heather

 

"A 6 month build time for my new home and have been in for 5 happy, wonderful weeks! Great help with colour selections and suggestions from very patient and supportive staff. All the way through Melissa (client liaison) and Andrew (supervisor) kept me up to date with what was happening, what to expect and also to answer any queries I had. Any issues quickly followed up and responded to. Never built before and this has been a very rewarding experience with a fantastic outcome! Have received several positive comments re the quality of the build so that absolutely strengthens my recommendation for this team for sure!"
- Gaynor

 

"We started building with Dale Alcock Homes end of last year, slab went down in January and we have already moved in! The quality of the house we can fault, always drove past and seen The progress of the house/quality of the house step by step. Kara always replied to our emails in a timely manour as well as any queries or worries we had. The loan team they use at resolve finance were also great to deal with making the whole progress a whole lot easier to get into our beautiful home! Extremely happy and will be building with Dale Alcock for the next house."
- Ayla C

 

"Build with Dale Alcock Homes if you want a quality home. From the initial sales stage with Daniel Sutton through to pre-construction and the build with client liaison Melissa Murty and site manager Arron Pedri we were well looked after every step of the way and any question or feedback we had was tended to timely and effectively. This was our first home so we had a lot of questions but never were we made to feel like we weren't being heard or were asking too much. Daniel held a consultation with us to educate us on the whole building process wh ich was something no other salesperson from other building companies had offered. Melissa kept us updated at all stages of the build and even assisted after key handover with a couple things which was nice as you would think once you get keys they may just drop off the face of the earth but this definitely was not the case at Dale Alcock Homes. Arron was great too! He even suggested a few local contacts for some after key-handover jobs we needed done which was super handy! All in all we can't fault the service at Dale Alcock Homes and would highly recommend to family and friends."
- Jordana B

 

"Our build was completely stress free. All concerns were answered by Gavin or Nena before we even had to ask. Professional at all times so we felt like we were in very good hands. Five years on we are still amazed at the solid quality and low maintenance we have had to do around the house. No plans to move as yet even though we have now had two kids since we moved in. Not originally designed for our kiddies, it really has adapted into a beautiful family home for us. Would definitely recommend this builder to family and friends. If we decide to build in the future I am sure it will be with Dale Alcock Homes."
- Kerry

 

"This was our first building experience, we have been extremely happy with Dale Alcock Homes right from the beginning. Everyone who has helped us has been fantastic and nothing is too much trouble, don't have a bad word to say about any of the staffs professionalism, advice or friendliness. We are so happy with our house and we can't wait to move in. Thank you to everyone at Dale Alcock who had a hand in helping us get to this point."
- Laura B

 

"From the very first time we walked into the display we couldn’t fault the service we received from everyone at Dale Alcock Homes."
- Mark & Jenny

 

"We were so impressed from start to finish with Dales. Each stage of the house was completed on time and to a high standard."
-Simon

 

"I wanted to take this opportunity to thank you for all your help during the maintenance works that where completed a few months ago. I'm glad I decided to build with DAH, I doubt had I built with anyone else I would of had the same after sales care. That was one off the main reasons I chose DAH and it was always a dream of mine to build with DAH and although it was a investment we always planned to live there one day. I understand dealing with myself, my tenant and the property managers would have been difficult and frustrating at times. It was really frustrating for us to. Not many days occurred without the tenant making complaint after complaint. Anyway once again Tania thank you to you and the team of tradespeople who fixed up the home under difficult circumstances of a tenant still living in the home. I would be more than happy for this reference to be used by DAH should they wish to."
-Paul B

 

"Sue and I would like to take this opportunity to thank you for your assistance with this purchase, and say it has been an absolute pleasure dealing with you. From the moment we spoke with you in Woodvale we felt at ease and appreciated your honesty and knowledge of the ‘Dale Alcock’ business. To say it was ‘refreshing’ is an understatement. There are a lot of unscrupulous sales persons out there, with no moral compass. I would also like to thank Richard who met us at the Glenwood I and unselfishly provided us more information about the home whilst ensuring you were our representative. He is a gentleman and also very knowledgeable. Neither of you were pushy, only helpful. I would also like to be able to thank Dale Alcock himself for firstly accepting our offer, being patient through this process, and building by far, a truly superior product in the housing market. As you can probably tell by this e-mail, the excellent press and word of mouth advertising, by Sue and I, that Dale Alcock will be getting from this interaction is testament to the people he has in his employ. In finishing I can only reiterate your great work and understanding, and further, we are so glad that we chose to buy a Dale Alcock home."
-Derek

 

"Just wanted to say a great big thank you to Dale Alcock, the team of guys that came out to do our repairs were the best! They were all extremely polite and did everything they could to make sure our family were still happy in our home with the work going on. All the work completed has been done to the top most standard, they guys really have gone over and above especially the tiler and the painter. Thanks again."
-Brad & Kylie

 

"I would like to say thanks to your company for their expertise and friendly manner in which the whole building experience was carried out.  I would like to make a special mention to the girls at the front desk always greeting with a warm welcome."
-Grant

 

"During our build we've witnessed Peter's dedication to his job, treating us as the sole build he is doing at that time. I can highly recommend Peter Platell for his professionalism, honesty and integrity when consulting with you about your dream home."
-Daniel & Alison

 

We chose Dale Alcock as we wanted to use a reputable builder for our home. Dale Alcock team were very professional. Sometimes they would meet us on site with their families to show them the house and their workmanship. A sincere thank you to all the staff. 
-Paul S

 

"We couldn't be happier with the final product of our new home and the service we received throughout the process. Our Site Manager (Peter) and Client Liaison (Melissa) were fantastic and made the building process so smooth and stress free for us. Peter met us at our house numerous times and was able to quickly rectify anything we wanted fixed. Final inspection was great as there was hardly anything we needed to fix as the build process had been closely monitored. Melissa kept us up to date with timely emails and responded to any email or call within a quick timeframe. Our home has been built to a high standard and we continue to receive great customer service even after our final handover. We will be recommending Dale Alcock to any friend or family member who are looking at building a home in the future."
-Rochelle

 
"We've never gone through the home-building process before, so we weren't sure whether it would be a dream or a nightmare. People tend to regale you with various horror stories! We have to say we've been very impressed with the whole of the Dale Alcock team, from our sales contact, Richard, through to our Client Liaison person, Melissa, and site manager, Bob. Without exception, all the staff we have dealt with have been efficient, friendly and responsive to any questions or requests. Issues were resolved without fuss. The whole process has been stress-free. It's obviously a very well-run organisation, and we would happily recommend it to others."
-Wayne B​
 
 

"We have just got the keys for our new home it is everything we imagined at the beginning of signing up with Dale Alcock Homes. They adapted the design of the display home to fit in with our needs and built us a home not just a house. The Site Manager (Allan) and client liaison (Kara) were exceptional always getting back to us with any queries we have had and keeping us updated during the build process. Do not go into a build thinking everything will run smoothly no matter who you build with issues will arise both from your end and the builders. The difference is how it is dealt with and Dale Alcock homes have been brilliant sorting it out quickly even when it was my fault. They have been a pleasure to deal with and I would recommend them as a top quality builder who cares about the clients they are dealing with and the quality home they produce."
-Lorraine

 

"We were first time builders so didn't know what to expect. We were also very fussy clients with a particular focus on certain key details that saw us build a 'special' plan rather than a standard plan. Whilst it took some back and forth to get the contracts and planning stage complete (again because we were fussy and built a special) once the site team took over, the process was flawless. 

 The build was completed ahead of schedule and to an exceptionally high standard. Our independent building inspectors reports were amongst the shortest issued and the pre-completion inspection report listed very few and very minor points, which is an amazing effort and a credit to all the tradesman involved. . 

 In terms of the staff, our site manager Bob and client liaison Melissa were always available and kept us well informed of progress. When we needed assistance, such as with the banks, or with getting window treatment companies through ahead of handover for measurement purposes they didn't hesitate in helping us out. 

 Overall, our expectations were exceeded. The house is beautiful and in the few weeks we have been living here we have enjoyed every minute. I think the best testament to a builder is whether you would do it all again if you could. My answer to that is a resounding yes."
-Peter

 

"Dale Alcock built a high quality home for us. The attention to detail was exceptional.  The Team at Dale's was very helpful, open communication, flexible, and very easy to deal with. Customer service and accessibility to staff and supervisor was great. Queries were answered very promptly and professional. The team was very knowledgeable, giving me the confidence that the end product is exceptional. Overall Dale Alcock team and the home built exceeded my expectations!!! No issues at all and no problem was too big... the team and especially the supervisor Blake solved any queries I had!."
-Rob

 

"As first time builders we didn't know a lot about the building process. We spent a long time jumping from display home to display home looking for the right builder that would suit our needs and assist us through the process. I can happily say we made the right decision deciding to build our home with Dales. 

 Right from the start everything was explained in great detail. We felt comfortable asking as many 'silly questions' as we needed, and as a result, we felt completely at ease. We changed our plans so many times, and Richard, our point of sales contact was always happy to discuss and facilitate. During construction, the fantastic customer service was carried on. Bob our site manager was easy to talk to and very flexible. He was on top of everything and if ever there was an issue, it was promptly remedied. Melissa, our client liaison kept us updated at every step, which was very important to us. She assisted with our documentation and ensured nothing was forgotten. She was super friendly and very professional.

Overall we were extremely pleased with Dale Alcock, and have had no hesitations in recommending them to friends and family. Most importantly, at the end of the process we had smiles on our faces and a beautiful home!"
-Chris

 

"We would sincerely like to thank DAH for the awesome results of the St Ali, built in good time and the quality was better than expected. When people love what they do it shows, right from the first day the process has been rewarding. And to have us in before Xmas when the eta was mid Jan we are very happy. Thanks."
-Tim S

 

"Having never built a home before, I had several daunting months of traipsing through 40 to 50 display homes from dozens of builders. I was lucky enough to have a few great chats with some very helpful, honest and not at all pushy reps. and even some of their competitors said I wouldn’t go wrong with a Dale Alcock build. I was put in contact with Angelica, one of their sales consultants, and I knew within 5 minutes of meeting her that I would be signing with them.

 We sat down in a no pressure environment and just had a chat about what I was  

 looking for and what I hoped and expected to get out of a new home. We went through designs, discussed what I liked and didn’t like and after viewing one display specifically recommended by her, I had the design I was happy and enthusiastic about. Most importantly, she (and all the other staff involved with my build) were always listening to what I was saying or asking, not trying to push ideas onto me. They were all very accessible and answered all my queries promptly and in detail – I was never made to feel like I was wasting anyone’s time with stupid questions.

 The construction process really was so smooth and painless, I feel almost embarrassed there were no misadventures to report. Everything happened on time, if not ahead of time, and my construction liaison Melissa and site manager were so on-the-ball and helpful. I even got a decreased final invoice, as the final build came in slightly under the original price - how many builders wouldn't simply pocket that amount?

 All in all I have to say I couldn’t be happier with my choice of DAH as my builder and I can’t say enough about the high level of customer service and care I received, and continue to receive after key hand over. The staff are excellent and yes, they do actually care about their customers."
-David

 

"Once final plans and contract were finally drawn up to our requirements, prestart with Gina and the building process went smoothly. Having built several times before and having previous experience in the industry, we were delighted with the teams positive attitude. Allan, our supervisor and Nena our client liaison, were thorough and professional. Overall the quality and finish of our new home are to a high standard. Building is a extremely rewarding experience and the only way to get your selected design, finishes and end product in your chosen location. We would not hesitate to recommend Dale Alcock Homes."
-Robyn

 

"Awesome builders! Great service with very efficient people! Thank you Kara, Rob, Zac and Peter for making our home a dream come true! We are so glad to built our first home with you guys! You did an amazing job and we are truly loving our home! If you are going to build your new home or investment property, definitely build with Dale Alcock! They are perfect! Thank you so much guys!"
-Charina

 

"I've never gone through the home-building process before, so i wasn't sure whether it would be a dream or a nightmare. i have to say I've been very impressed with the whole of the Dale Alcock team, from our sales contact, Karl, through to our Client Liaison person, Kara, and site manager, Alan. Without exception, all the staff I have dealt with have been efficient, friendly and responsive to any questions or requests. Issues were resolved without fuss. The whole process has been stress-free. It's obviously a very well-run organisation, and i would happily recommend it to others."
-Pratik

 

"We are very happy with our new house, the quality of finish has been outstanding. Dealing with the builder and its representatives has been very easy and they never failed to be thoroughly professional at all stages, from sales rep right through to handover. The build was conducted efficiently and I can't thank our site manager enough for his hard work and attention to detail, in efficiently scheduling tradies and keeping them on track with a superior standard of work. This was our third house, so learning by experience we were quite specific in our requirements and demanding in our attention to detail. 

Along the way there were a minimal number of issues, but these were quickly attended to and rectified by our liaison officers and site manager. By comparison to other builds we have done and recent stories from friends, we count ourselves as very lucky to have chosen Dale Alcock as our builder. You do pay a little more for an Alcock home, but in the end it was well worth it, you get what you pay for. We look around at other new builds and do see a difference in the standard fittings and trimmings delivered. The experience has been the best of all builds we have done, by a long stretch, and we would certainly be going back to Dale's next build as our first choice. Aside from the staff at Dales, the tradies they use are first rate with real pride in their work, some of the best we've seen in 30 years."
-Brad

 

"Dale Alcock Homes were outstanding in their approach to building our second home. Every person we dealt with along the way was very friendly and professional. Every week we would receive an update on how things were going with the build. Everything was approached professionally and with all details disclosed. We would like to thank everyone involved with the build of our beautiful new home and we would highly recommend Dale Alcock Homes to anyone in the future."
-Dave S​

 

"Such a pleasure building my first home with the team at Dale Alcock. From the design process to the pre-start meetings to the build process, the staff at Dale Alcock were extremely patient, understanding and offered expertise along the entire journey. The Dale team has made my journey very comfortable and enjoyable. I couldn't have asked for a more pleasurable experience for my house build. Thank you!"
-Shane

 

"We are very pleased with the whole process from the beginning to the end. This is the first house we built but lucky we selected the right builder. Dale Alcock Homes gave us outstanding services. The sales person Zak, pre-start meeting ladies Michelle and Gina, liaison officer Kara and site manager Aaron, their expertise, advice & support were exceptional pre & post build, and also they were very efficient.they were patient and understanding will all of our needs and were positive and supportive during the entire process from start to finish. We couldn't be more happy with the finished home. From the bedrooms to the kitchen and living area, we appreciate the DAH team helping us create our dream home."
-Ketrelzhang 

 

"Having explored a dozen different builders to build my custom house design I decided to sign with Dale Alcock based on reputation, quality and value. I can honestly say it's definitely not a decision I have regretted. I have been guided each step of the way from sales (Martin) to prestart (Michelle/Laura) through to construction with Kara (Client Liaison) and Bob (Site Manager). 

Others have mentioned their building experience to be stressful but building with Dale Alcock is anything but stressful. I have found them to be extremely flexible and adaptable, qualities that are not usually attributed to a project builder. 

Any issues or hiccups that arose during construction were dealt with promptly, without resistance or question. I have been impressed with the constant communication and updates from the entire team, particularly Kara during construction. 

I would happily recommend Dale Alcock at this stage of my journey (key handover). The process so far has filled me with confidence that Dale's post construction team will be just as efficient and commendable. Thank you for making my home a reality!"
-David

 

"Our build was two 3 x 2 villas, using the Development arm of the Dale Alcock Group. Stuart, the sales person was very knowledgeable on all aspects of design and construction and made every effort to make sure the villas were designed to our demanding specifications. In the pre-construction phase everything moved a little slowly (9 months from signing to first construction) but once building started, you could see that this time was necessary to put everything into place to flow like clockwork. The build of took around 6 months to complete. Th e workmanship of our build was to a very high standard. People that we know in the building industry were impressed by the standards used. Where we had doubts over the finish provided, a quick discussion with our supervisor, Blake would mean that the problem would be rectified to our satisfaction. Our Client liaison during the build, Nena, ensured that we were kept informed and always had timely responses to any questions. All in, an excellent builder and the whole process has been the best experience."
-Rosi

 

"The whole project was well managed, completion...(.on budget, no delays, quality finish) Loved the display areas Bathroom, Kitchen, Flooring, Tiles, lighting, electrical etc in the admin building... took the worry out of building one stop shop,.. sat back and enjoyed, We will be using them again on our next project.....Special thanks to all the team members who made our dream come true."
-Phil

 

"Building our first house we thought it was going to be a stressful process but Dale Alcock made it anything but. From the very start the sales team were accommodating and changed the design to suit our demands. The pre-start/design consultant offered great tips and the 'basic included items' were of great quality (quite often what other companies made you pay to upgrade to). Our site manager and client liaison were very helpful and easy to get in contact with. The quality of the build was great- we could not be happier with the finished product! We would highly recommend Dale Alcock to our friends and family."
-Chase

 

"Although I read lots of reviews when researching things, I don’t usually write reviews. So this is an exception, which I believe is well deserved. I must point out, that I haven’t been bribed to write this review either!

When I first started the whole process, I was a single girl & very nervous about taking the plunge & building a house alone. I’d never built before & it all seemed so daunting. A friend suggested I get a quote from Dale Alcock, as she told me I’d get a quality home. It was the best advice I was given. It didn’t take long for me to decide that Dale Alcock were they builders I was going to choose. They soon put my mind at ease & made me feel confident with my decision. 

From the very start, it has been nothing but smooth sailing. The whole team have been professional & friendly. Richard, was patient & accommodating with all my amendments to the original design. I had specific ideas in mind & he, along with the design team were able to make all my ideas a reality.

Kara kept me well informed during the build & any quires were dealt with promptly & professionally. Arron the site manager was friendly & helpful & did a fantastic job of ensuring I had a quality build, just as my friend assured me I would!

The whole Dale Alcock team can feel proud of the way they conduct business & of the homes they build. I am absolutely thrilled with mine. I moved in 10 months ago, but wanted to wait until the 6 month ‘snag list’ was dealt with, before writing a review. Nothing on the list was questioned or doubted, and thanks to Lorraine, Tania & Dean it has all either been put right, or is in the process of being put right. Even the tradesmen they had through to carry out the works, were a delight to deal with. So credit has to be given for their after sales care too.

I cannot recommend Dale Alcock highly enough. Building a great home, really does start with the right builder. They truly have delivered a quality home, which has exceeded my expectations. It was a very enjoyable, stress free experience & I would build with them again in a heartbeat. Thank you to each & everybody involved."
-Rachel

 

"I have just taken possession of the keys to my new Dale Alcock home. The whole experience from start to finish has been tremendous. Outstanding build, managed in a timely manner. Actually came in a couple of weeks ahead of time - along with quality, professional and efficient support from the team - in particular Kara and Arron. I would certainly recommend DAH to anyone considering a new build and home. Job well done DAH one ecstatic homeowner."
-Lorimer

"Very excited to have just finished the building process with DAH. A completely smooth and hassle free experience. From pre-start through to the end of construction it was a pleasure dealing with DAH staff, particularly Lauren K, Kara and Johnny. The guidance provided by the staff during the pre-start selections process was also very valuable, and the range of the selections very impressive. Any queries I had during the process were answered in a very timely manner, and they were very accommodating when I wished to gain access to the property throughout the construction process. 

The finished construction is of a high quality. Only very minor items for rectification were noted during pre-handover and these were attended to immediately without question. The time-frame for construction was months ahead of what I expected (although this may be somewhat driven by market conditions). All in all would definitely recommend DAH to anyone looking to build. The only minor improvement to my experience would have been to have more realistic time frame estimates provided in email updates (as often told stages would take a lot longer than they actually did - however this is not a complaint!)."
-Marnie

 

"I was always warned that building a house was one of the most stressful things you could do. Dodgy builders, delays and broken promises. My experience with Dale Alcock was the polar opposite. The staff that I dealt with from the initial viewing of the display house to the key handover were friendly, fantastic and kept me informed at all times. The final product was as promised and has lived up to my dreams. I would recommend Dale Alcock to anyone wanting to build. If I ever build again I would definely build another Dale Alcock home."
-Corey

 

 

 

Real People - Real Stories

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