HIA Customer Service Award Winners – 3 Years Running!
At Dale Alcock Homes South West, we’re proud to be recognised as the winner of the Housing Industry Association (HIA) South West Excellence in Service – Large Builder Award for the third year in a row!
The HIA Awards are among the most respected in our industry. To be recognised for this particular award three years running is an incredible honour and a reflection of the consistent care and attention our team puts into supporting every client through their home building journey.
A commitment to putting customers first
Over the past 10 years, we’ve been presented with this award an incredible eight times; winning the award twice for the whole of WA, most recently in 2024. This long-standing recognition highlights our ongoing commitment to putting our customers first in everything we do.
From our client’s first interaction with Dale Alcock Homes South West, through construction, to handing over the keys and beyond our focus is on clear communication, personalised support, and making the process as smooth and enjoyable as possible.
What this award means to us
Winning this award for the third consecutive year represents more than an award on the shelf, it reflects:
- Our long-term commitment to delivering exceptional customer service throughout your home building journey
- Industry recognition of the high standards we uphold to ensure your experience is smooth, transparent, and stress-free
- An ongoing promise to listen to your feedback and continually improve how we support you from the moment you reach out to the moment you move-in
- Our team’s passion, dedication and focus on treating our customers and their homes with the care and respect they deserve
A word from our Customer Experience Manager
Being awarded the Excellence in Service award for the third consecutive year is an incredible honour and a reflection of our team’s dedication. At Dale Alcock Homes South West we pride ourselves on delivering not just quality homes, but an exceptional experience for our customers at every stage of their journey. This recognition reinforces our commitment to going above and beyond, ensuring every customer feels supported, valued and confident in choosing us.
— Casey Cook, Customer Experience Manager
We extend a sincere thanks to our clients, staff, and trade partners. This award is a shared achievement, motivating us to continue raising the bar for customer service with every home we build.
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